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Job description
Customer Relationship Specialist
ABF Security, a leader in residential and commercial security, fire, access control and entertainment systems across the region, is looking for a personable, solutions-oriented Customer Relationship Specialist to join our Technical Support team at our Fenton, Missouri headquarters. At ABF, we know our success is a result of our employees - and our leading-edge technology, the highest standards of quality and service, and our outstanding people make ABF Security the industry's employer of choice.
If you are personable and able to build rapport with customers and clients while addressing technical questions and issues and enjoy a dynamic, fun workplace culture and looking for an opportunity with a stable, thriving organization with no glass ceilings on growth and development opportunities, we want to talk to you!
As a Customer Relationship Specialist, you will be responsible for:
Troubleshooting, reporting, scheduling and answering general technical questions
Creating, processing and tracking all service calls
Distributing work orders to all technicians
Scheduling service appointments with customers
Responding to daily service desk emails
Escalating problems and reassigning calls when appropriate
Accurately reporting service data
Maintaining effective communication with service team members
Developing a working knowledge of all operating standards, practices, and procedures
Providing customer contacts for all post-installation problems
A great fit for a Customer Relationship Specialist will possess or demonstrate the following attributes and experience:
Customer/Client Service experience is required; six or more months of technical customer service experience is highly preferred
Exceptional communication, written and verbal, and customer service skills
Superior critical thinking and problem-solving skills
Self-motivated personality who thrives being part of a high energy, goal oriented team
High school diploma or equivalent
Comprehensive and Competitive Compensation and Benefits:
Competitive compensation with plenty of growth potential, full training, Paid Time Off and paid holidays, medical, dental, vision, accident, and employer paid disability and life insurance that starts on the 1st of the month following a start date, 401(K) with company match, profit sharing, company social events and wellness initiatives, certification reimbursement and more!
ABF Security is An Equal Opportunity Employer: ABF does not discriminate against candidates, employees or former employees and encourages women, minorities, veterans and those with disabilities to apply.
Worksite address
fenton, MO, 63099, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.