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Job description
Customer Representative II, PharmacyNTT DATA Services is seeking a Customer Representative II, Pharmacy to join our team in Lincoln, Rhode Island (US-RI), United States (US). Position Summary: As a Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization's modularized training model in which colleagues progressively learn, practice, and apply end-to-end skills before fully transitioning to production work. In this role, you will be responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards. You will demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment. Work will be performed through a combination of inbound and outbound phone interactions and fax-based casework. This position is full-time, remote (Work at Home), non-exempt, and requires schedule flexibility based on business needs.
Worksite address
lincoln, RI, 02865, US
Who can apply
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