This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Customer Retention SpecialistAt Derrick Elzey - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usResponsibilitiesCommunicate and service existing customers regarding renewals, coverage options, and coverage gaps and changes.Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.Collaborate with team members to meet retention and outreach objectives.Own execution.48-hour Service Level AgreementUnderwriting follow-up same dayNeed-based product identification and household expansion.Protect retention.QualificationsMust be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residenceStrong interpersonal and problem-solving abilities.Effective communication and listening skills.Detail-oriented with a focus on customer experience.Previous experience in customer service or account management preferred.Property & Casualty and Life & Health = $40,000 baseSalaryPosition includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+ including the benefits package.Compensation $40,000.00 - $50,000.00 per year
Worksite address
berlin, MD, 21811, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.