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Job description
Customer Retention SpecialistAt Alexa Santana - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.Responsibilities:Communicate with existing customers regarding renewals and coverage options.Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.Collaborate with team members to meet retention and outreach objectives.Qualifications:Strong interpersonal and problem-solving abilities.Effective communication and listening skills.Detail-oriented with a focus on customer experience.Previous experience in customer service or account management preferred.Bilingual Spanish preferred.Schedule:Part-time positionAfternoon hours, flexible on days worked
Worksite address
rahway, NJ, 07065, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.