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Job description
Overview
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
Must be available to attend training Mon - Fri from 9am - 6pm EST
Must reside in the continental US
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin.
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team.
Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Support our field's peak season that starts building around February During peak season you can expect heavy call volume
Manage the customer relationship to ensure best in class service
Identify opportunities for cross-selling and up-selling
Assist customers by offering remedies to retain business
Use different gamification tools to measure performance
We Offer
Variety of Schedules (Schedule may include nights, weekends, and holidays)
Four-week quality Training Program that will equip you with the skills and knowledge to be successful.
Gamification methods to measure performance and increase engagement virtually
Great pay and incentives (min $16.73 hour plus 3% sales commission)
401(k) plan with company match, employee stock purchase plan
High performance and reliability could lead to regular, full-time employment, when available, based on business needs
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications
What’s required
High School/GED
1 – 2 years customer service experience within or outside a call center
Completion of a Culture Index assessment
Verification of internet speed
Ability to pass a computer assessment
We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work From Home Requirements
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
Must reside within commuting distance of greater Indianapolis, IN metro area
What You Will Need
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Excellent customer service soft skills such as empathy
Ability to prioritize tasks and manage time efficiently
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.