About this opportunity
Fire-Dex lists this Customer Service and Data Entry Associate opportunity in bronx, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service & Data Entry AssociateLocation: Bronx, NYEmployment Type: Full-Time, Hourly (Non-Exempt)Pay Range: $22.00–$25.00 per hour (DOE)About Gear WashGear Wash, a Fire-Dex company, provides essential cleaning, inspection, repair, and rental services for protective gear used by firefighters, EMTs, and other public safety professionals. Our work directly supports those who serve and protect our communities.Position SummaryThe Customer Service & Data Entry Associate supports office operations at our Ventura, California facility. This role is responsible for providing professional customer service while ensuring accurate and timely invoice processing and work order administration. The position works closely with Operations, Drivers, and Finance to support efficient gear tracking, billing, and customer communication.Key ResponsibilitiesRespond to incoming phone calls, emails, and messages from customers in a timely and professional mannerProcess invoices accurately and on schedule, including meeting month-end billing deadlinesReview, verify, and close work orders prior to invoicing, resolving discrepancies as neededCoordinate with Operations Supervisors and drivers to track gear status and support pickups and deliveriesMaintain communication with customers regarding service updates and billing questionsFollow up on outstanding invoices and document collection activity in coordination with FinancePrepare and distribute required reports, including participation, BER, and condemned gear reportsMaintain accurate records and support daily and monthly financial reportingAssist with employee onboarding activities as assignedParticipate in training, continuous improvement initiatives, and other duties as neededQualificationsMinimum of 2 years of experience in customer service and administrative support; billing or invoicing experience strongly preferredStrong attention to detail with the ability to maintain accurate recordsProficiency with Microsoft Office applications, including Outlook, Excel, and WordExperience with invoicing, accounting, or accounts receivable systems preferredStrong verbal and written communication skillsAbility to prioritize tasks and meet deadlines in a fast-paced environmentAbility to work independently as well as collaboratively with cross-functional teamsPreferably bilingual (English/Spanish) Benefits Include: Competitive salaryProfit sharing bonuses based upon company successHealth, dental, and vision insurance for you and your familyPaid time off and parental leave401(k) with employer matchingLife insurance and short-term disability insuranceEAP (employee assistance program) for entire householdLocal entertainment and event discountsFulfillment about your work and this industry because it is impactful More About Us: Mission: To serve those who serveOur values include fun, integrity, respect, and excellence = FIRE!Over 40+ years of businessMulti award-winning business and culture awardsSchedule: Monday through Friday 7:00am-3:30pmWork Environment & Physical RequirementsThis position is primarily office-based within an industrial service environment. Employees may occasionally walk through production areas and must be able to sit or stand for extended periods. Occasional lifting of items up to 25 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Equal Employment OpportunityGear Wash / Fire-Dex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law.
Worksite address
bronx, NY, 10458, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.