Job description
Project Management Training Institute (PMTI) is a leading provider of PMP , CAPM , and PMI-ACP certification exam preparation courses. We deliver immersive, fast-track boot camps to professionals across the U.S. and Canada both online and in-person with a proven track record of 99% student satisfaction and first-time exam success.
We are not just another training company. We are an elite operation that demands excellence, rewards performance, and values integrity, precision, and customer-first service above all else.
Were growing and we need a highly organized, tech-savvy, and outcome-driven Customer Service & Sales Coordinator to support our operations, manage our students, and help scale our mission: to make project managers extraordinary .
WHATS THE ROLE?
You will serve as the frontline of PMTIs student experience, managing all aspects of customer communication, class coordination, and student support before, during, and after every course.
This is not a passive desk job it's a dynamic, fast-moving position that requires someone who thrives under pressure, loves solving problems, and takes pride in delivering flawless execution in a high-stakes environment.
You will be the go-to contact for thousands of students each year from registration to graduation to post-course follow-up.
Your work ensures that every student receives world-class service, every instructor has flawless logistical support, and every class runs without a single misstep .
New college grads are encouraged to apply if you have the skills but not the experience!
RESPONSIBILITIES:
Customer Support & Communication:
Respond promptly and professionally to all customer inquiries via email, phone, and live chat
Serve as the primary point of contact for prospective students, current registrants, and certified alumni
Provide clear, concise, and timely information regarding course options, registration processes, and exam prep strategies
Manage and resolve escalated issues quickly and effectively, ensuring zero student dissatisfaction
Class Scheduling & Coordination:
Coordinate and manage Zoom-based and in-person classes nationwide
Track and update instructor availability, class locations, and student enrollments in real time
Confirm and communicate class details to instructors, students, and vendors ahead of each session
Ensure seamless pre-course logistics, including sending login credentials, pre-work materials, and instructions
Student Material Fulfillment:
Coordinate with third-party vendors to ensure course materials are shipped accurately and on time
Monitor delivery status and proactively reach out to students experiencing delays or issues
Maintain inventory records and ensure proper fulfillment of physical and digital assets
Student Record Keeping & Administration:
Generate, maintain, and update student records, spreadsheets, and databases
Process registrations, confirm payments, and manage enrollment statuses
Upload and organize recorded training videos to Vimeo and distribute to students
Prepare and send post-course certificates, transcripts, and feedback surveys
Instructor & Team Collaboration:
Serve as liaison between students and instructors, ensuring alignment and clarity
Communicate schedule changes, student concerns, and logistical updates to instructors in advance of each session
Collaborate with support staff across departments to streamline workflows and enhance efficiency
Participate in team meetings, process reviews, and quality improvement initiatives
Tech Savviness & Digital Tools:
Must be proficient in:
Microsoft Office Suite (Outlook, Word, Excel)
Google Workspace (Docs, Sheets, Calendar, Drive)
Zoom (for virtual classroom coordination)
Vimeo (video upload and distribution)
Email platforms and CRM tools
Ability to learn and adapt to new systems quickly and independently
Strong typing speed and accuracy required for real-time support and documentation
Administrative Excellence:
Handle all general clerical tasks, including filing, scanning, data entry, and document management
Assist with special projects, reports, and operational improvements
Maintain a clean, professional workspace and adhere to office policies
QUALIFICATIONS - What We Expect From You:
Proficiency in Microsoft Office Suite : Outlook, Word, Excel (minimum 8/10 skill level)
Strong email and internet skills, including familiarity with online tools like Google Docs, Zoom, and cloud collaboration platforms
Exceptional written and verbal communication skills you represent PMTI to the world
Excellent organizational skills must manage hundreds of students, dozens of classes, and multiple instructors simultaneously
High attention to detail one small mistake can derail a students certification journey
Fast learner, adaptable to new tools and procedures
Bachelors degree preferred, but not required if you have equivalent experience and proven ability
At least 3 years of hands-on experience in customer service, administrative roles, or education support
WHAT SETS THIS ROLE APART?
At PMTI, you are not just a coordinator you are the engine behind the machine .
You're the person who makes sure:
Every student gets their books on time.
Every instructor has the right schedule.
Every class starts without a hitch.
Every customer feels heard, supported, and confident.
Work Schedule:
Monday through Friday
40 hours per week
Some flexibility around peak periods (e.g., exam season, end-of-month pushes)
Occasional support may be needed outside standard hours for international or weekend classes
COMPENSATION:
Contract (1099) to W-2 Employee hire position
40 hours per week
Onsite only no remote work allowed
Casual dress code
Paid Time Off (PTO) included
US holidays
Paid Friday Lunches
Cafeteria in the building
Health insurance & 401k after conversion to W-2 employee
Located in a luxury office suite in Dallas, Texas
Pay: $20-$21 per hour (1099 contract)
Apply Now:
Apply here on LinkedIn or Send your resume, cover letter, and any supporting documents to:
Only candidates with strong organizational skills, excellent communication, and a track record of operational excellence will be considered.
Join a Team That Delivers:
At PMTI, we dont just train people for exams we build futures.
And we need a Customer Service & Sales Coordinator whos ready to support that mission with relentless focus, energy, and care. Send your resume, cover letter, and any supporting documents to .
Lets change lives one student at a time.
Worksite address
Dallas, TX, 75398, US
Who can apply
Review the original listing for location, eligibility and application requirements.