About this opportunity
Holy Family Institute lists this Customer Service Assistance (CAP) Case Manager opportunity in beaver falls, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Assistance (CAP) Case Manager
The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility. The individual will follow Duquesne Light Policy and Procedures as directed.
Essential Functions:
Promotes the Mission and Philosophy of Holy Family Institute
Understand guidelines, limits and procedures of DLCO CAP
Interviews DLCO customers for program eligibility
Accurately completes CAP applications
Completes re-certifications and defaults as required
Manages daily work assignments in a timely fashion
Maintain accurate documentation and confidential documents
Assist clients with appropriate Referrals
Increase professional development by completing 40 hours of training annually
Completes other duties as assigned by supervisor
Requirements:
High School diploma: bachelor's degree preferred
Two or more years of experience in Customer Service
Knowledge of Community resources
Excellent written and verbal communication skills
Proficiency with Windows Office Suite
Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Must have Act 33/34 and FBI clearances and valid PA driver's license with reliable transportation
Must be 21 years of age
COMMITMENT TO SOCIAL JUSTICE Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be "Faithful Listeners" and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that "God is Found in Everyday Activities" we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe "Loving Relationships" means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued. Holy Family Institute is an Equal Opportunity Employer
Worksite address
beaver falls, PA, 15010, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.