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Job description
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.
The individual selected for this role will be expected to work at Automotive Branch #9122 located at 47 Roanoke Ave., West Springfield, MA 01089.
This is a part-time position.
The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.
This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.
This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, military leave, and any leave required by federal, state, or local law.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Operate color retrieval and paint mixing machine equipment as needed
Comply with inventory control procedures and assist with physical inventory process
Complete Monthly and Quarterly Safety Training
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver's license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
Have at least one (1) year of work experience in customer service, retail, or sales
#SHWSales
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.