About this opportunity
Ivoclar Vivadent lists this Customer Service Associate, Technical opportunity in buffalo, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Associate, TechnicalLocation: Amherst, NY Part Time- 30 Hours/Week Schedule: Monday to Friday- 12pm-6pmIvoclar has been a leader in dentistry for over a century. Today, we are one of the world's leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile!The hourly range for this position starts at $20.00/hour- $21.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.Ivoclar is seeking a motivated and detail oriented Customer Service Associate to join our technical team and support our expanding & growing customer base within the dental industry. The Associate will be a first point of contact for incoming customer inquiries, providing support with orders, product information, logistics and account management.Essential Functions:Answer incoming telephone calls, transfer calls when necessaryProvide customer needs determination and assist customers with their ordersProvide customer with navigating assistance with Ivoclar.comAssist lab customers with product usage and offer technical resolution via E-mail and phonePrepare and enter customer orders. Coordinate literature requests when necessaryProvide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requestsIssue credit and rebills for the lab business when neededProvide customer assistance in tracking packages, locating or replacing ordersMaintain working knowledge of all relevant ERP proceduresPerform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management teamYour Qualifications:Previous customer service experience required. Experience in a product related environment preferred.Strong communication, telephone, computer and data entry skills requiredAbility to work independently, prioritize and multitask in a dynamic environmentERP/CRM/Salesforce experience highly desiredDental Degree or background a plusIf you are looking for a career where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.Ivoclar is committed to Equal Employment Opportunity and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodation during the interview and selection process.Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
buffalo, NY, 14228, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.