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Job description
Customer Service & Brand Ambassador - Hybrid/Remote
The Brothers That Just Do Gutters
Pay: $23-$27 per hour + performance bonuses
Are you highly organized, great on the phone, and the kind of person who genuinely enjoys meeting and talking with people?
The Brothers That Just Do Gutters is looking for a Customer Service & Brand Ambassador to join our team.
This is a unique hybrid position combining customer service and office administration (approximately 75%) with local marketing, social media, and community events (approximately 25%) .
Most administrative and customer service responsibilities can be performed remotely from home . But this isn't a 100% remote position. You'll also be one of the local faces of our company-representing us at town fairs, farmers markets, home shows, and community events and helping us stay visible and engaged on local social media.
What You'll Do:
Customer Service & Administration - Approximately 75%
Answer incoming customer calls in a friendly and professional manner
Help customers schedule estimates and appointments
Respond to basic questions and direct customers to the appropriate team member
Assist with customer follow-ups and communications
Maintain accurate customer information and records
Provide administrative support to our sales and management teams
Help coordinate schedules and appointments
Perform general administrative and office responsibilities
Much of this portion of the position can be performed remotely
Brand Ambassador, Local Marketing & Social Media - Approximately 25% Work with our sales team to identify local marketing opportunities
Research and coordinate town fairs, farmers markets, home shows, community events, and other opportunities to promote our company
Attend selected events as a representative of The Brothers That Just Do Gutters
Talk with homeowners about our company and services and generate leads for our sales team
Coordinate event materials, signage, displays, and promotional items
Create and post engaging local content on Facebook and other social media platforms
Share photos of completed projects, community involvement, employees, customer stories, seasonal information, and other locally relevant content
Look for opportunities to engage with local Facebook groups, community pages, organizations, and businesses
Take photos and short videos at company and community events for social media
Help develop new grassroots marketing ideas and community partnerships
We're not looking for a full-time digital marketing expert . We're looking for someone who understands social media, has a good eye for what makes an interesting local post, and enjoys finding creative ways to keep our company visible in the community.
Who We're Looking For:
This role is a great fit for someone who is organized enough to handle administrative responsibilities independently from home but outgoing enough to comfortably meet and talk with new people.
You should be: Friendly, personable, and great on the phone
Highly organized and detail-oriented
Self-motivated and productive when working remotely
Dependable and good at following through
Confident approaching and talking with new people
Comfortable creating simple, engaging social media content
Professional in your communication and appearance
Comfortable with computers, email, scheduling systems, and social media
Willing to occasionally work evenings or weekends for community events
Able to travel locally and have reliable transportation
Experience in customer service, administrative support, hospitality, retail, marketing, social media, or event promotion is helpful, but we're more interested in finding the right person than a particular résumé.
Compensation & Benefits: $23-$27 per hour , based on experience and qualifications
Performance bonus opportunities based on results from local marketing and lead-generation activities
Significant work-from-home flexibility
Paid time off
Paid holidays
Training and opportunities for professional growth
A varied role that combines independent remote work with customer interaction and community involvement
Why This Role Is Different
Most of your administrative and customer service responsibilities can be handled remotely, while the marketing side gives you an opportunity to get out into the community, meet people, create content, and do something different.
You'll have a combination of work-from-home flexibility, customer interaction, community involvement, creativity, and variety
About Us:
The Brothers That Just Do Gutters is a locally operated home-service company specializing in gutter installation, repair, cleaning, gutter guards, and related services.
We're building our company around a simple idea: homeowners should be able to expect professionalism, communication, and exceptional customer service from their contractor.
Our mission is to Reinvent Contractor Service , and this position is an important part of delivering on that promise.
If you're organized, outgoing, dependable, creative, and looking for a flexible position that combines working from home with getting out into the community , we'd love to hear from you.
Flexible work from home options available.
Compensation: $23.00 - $27.00 per hour
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don't settle for a fixer-upper career. Join us and build something great.
This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.
Worksite address
norwood, MA, 02062, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.