About this opportunity
Adecco US, Inc. lists this Customer Service Call Agent AR MS LA opportunity in jackson, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Energy Customer Care Agent (Work From Home)
Location: Michigan (Remote), must reside in the state of Michigan
Schedule: Monday-Friday 8:00 am-5:00 pm
Pay Rate: $16.50 an hour
Position Overview
We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs.
Key Responsibilities
Review and process energy efficiency incentive applications for accuracy and eligibility
Finalize approved energy applications and ensure accurate payment processing
Provide inbound and outbound customer support via phone and online chat
Assist applicants and program participants with program questions and application status
Perform back-office processing support for utility clients and their customers
Maintain a high level of accuracy while managing repetitive data and detailed information
Required Skills & Qualifications
Strong attention to detail and ability to focus on repetitive data-driven tasks
Excellent customer service and communication skills (verbal and written)
Ability to work independently in a remote environment
Comfort working in a technical or regulated setting
Basic computer proficiency and ability to navigate multiple systems
Preferred Qualifications
Previous customer service, call center, or data processing experience
Experience in utilities, energy efficiency programs, or technical customer support
Familiarity with CRM systems or application processing platforms
Work Environment
Fully remote (work from home)
Structured, process-driven role with consistent daily tasks
Supportive team focused on accuracy, service quality, and customer satisfaction
Why Join Us?
Make a meaningful impact by supporting energy efficiency initiatives
Stable remote work opportunity
Be part of a knowledgeable and dedicated energy services team
Pay Details: $16.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.