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Job description
ABOUT THE ROLE
The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.
KEY RESPONSIBILITIES
Process transactions, including sales orders, returns, and cancellations using internal ERP software
Provide exceptional customer service by answering customer inquiries quickly and correctly
Create and provide order acknowledgements to customers
Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
Collaborate with the Account Team to monitor and manage inventory
Approve and release sales orders for warehouse fulfillment and prepare shipping documents
Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
Prepare various account-related reports for the Account Manager to review
Assist the Account Team with daily functions
REQUIREMENTS
Associate degree in Business or similar field or 4+ years of experience in a related role preferred
1-2 years of experience in high volume, fast-paced customer service role
Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
Native-level proficiency in French, preferred and excellent verbal and written communication skills in English.
Excellent organizational skills and ability to multitask/prioritize based on urgency
Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
Preferred experience with report generating software, such as Pentaho
Knowledge of the metric system, multi-currency transactions, time zones, and geography
PERKS AND BENEFITS
We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:
Office in Rotterdam centre near Staadhuis
25 vacation days
Pension plan, internet and phone allowance, work from home allowance, commuting allowance
Comprehensive training and development program
Hybrid work option with 1 day being remote
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.