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Job description
Job DescriptionJob DescriptionCrew2's Customer Service Coordinator is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.
Primary Job Functions:
Customer Experience:
Fields customer questions and concerns in a professional manner utilizing all resources available
Strives for excellence in customer contact;
ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
Ensures excellence in service;
aware of customersatisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
Provides customers with production and service information
Schedules customer installations according to established processes
Makes post-installation follow up calls ensuring the installation experience was one that delights customers
Routes customer calls to appropriate department or resource
Keeps informed of new processes and policies
Product Sales:
Fields customer service inquires in a professional manner and determines customer requirements and expectations
Develops, qualifies, and effectively promotes products and services
Illustrates knowledge of features and benefits of various Crew2 programs
Presents pricing, credit, and terms information in accordance with standard procedures
Creates a positive customer experience to help generate sales and repeat business
Maintains complete and accurate records:
Processes customer information accurately and according to process
Uses available tools for monitoring and tracking information
Contact Center Team Partnership:
Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best
Requirements:
High school diploma or GED
Problem resolution skills and strong customer service skills
Detail oriented with high level of accuracy
Team player with the ability to multitask
Experienced in Microsoft applications
Excellent oral and written communication skills
Call or contact center experience is preferred
\ NCompany DescriptionWe arethe leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.
Worksite address
city of minneapolis, MN, 55404, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.