About this opportunity
Boston Interiors lists this Customer Service Coordinator - Onsite opportunity in stoughton, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Description:
We are seeking a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment. The ideal candidate will be highly attentive to detail and have excellent organizational and communication skills.
We offer a supportive and friendly work atmosphere, competitive wages and a comprehensive benefits package.
If you’re ready to be part of a dynamic team, apply now and start your career with us today!
Full Time, Tuesday – Saturday 7:00 am – 3:30 pm
Hourly Rate: $18 - $22 per hour based upon experience
Responsibilities
As Customer Service Coordinator, provide support to customers after their furniture purchase, ensuring resolution of service issues. This role focuses on communication, coordination, and problem-solving to maintain high customer satisfaction:
Serve as the primary point of contact for customers after purchase
Handle service concerns such as damages, missing items, or warranty questions
Process exchanges, repairs, replacements, and refunds according to company policy
Communicate clearly and empathetically with customers to resolve concerns
Escalate complex issues when appropriate
Maintain knowledge of company policies, products, and service procedures
Requirements:
Qualifications
We are looking for a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment.
Customer service experience preferred (retail or call-center experience a plus)
Strong problem-solving and communication skills
Ability to remain calm and professional in difficult situations
Proficient computer systems, order management, and CRM tools
Ability to multitask and manage multiple cases at once
Benefits
Boston Interiors offers an exceptional environment in which to cultivate and expand your professional talents and a well-balanced, competitive compensation package for employees and their families including:
Paid Vacation
Health, Dental, Vision and Disability Insurance
Employee Assistance Program
Employee Discounts
401K Retirement Plan
Tuition Reimbursement
Direct Deposit
About the company
For over 40 years, Boston Interiors has been named Top 100 Furniture Retailer nationwide. Our customers’ loyalty is matched by our team’s dedication and commitment to building relationships and a partnership by bringing their dream space to life. Quality built products, many sourced locally, made by sustainable, ecofriendly companies, has helped to create an excellent reputation as a leading specialty home furnishing retailer in the New England market.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Compensation details: 18-22 Hourly Wage
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Worksite address
stoughton, MA, 02072, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.