About this opportunity
PrideStaff lists this Customer Service / Dispatch - Plumbing opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CSR / Dispatcher (Plumbing)We are seeking an organized and highly skilled Customer Service Representative / Dispatcher to be the central coordinator for our plumbing operations. This role requires a professional demeanor, exceptional communication skills, and proven expertise in industry-specific software.Key ResponsibilitiesI. Customer Service & BookingAnswer high-volume inbound customer calls, providing a professional and empathetic first point of contact.Convert service inquiries into accurately booked jobs using established procedures and plumbing knowledge.Communicate appointment windows, manage customer expectations, and conduct follow-up calls for quality control and scheduling maintenance.Maintain accurate customer records and job details in the Field Service Management (FSM) software.II. Dispatch & LogisticsManage the daily work schedule for all field technicians to ensure maximum productivity and efficiency.Prioritize urgent and emergency service calls and dispatch technicians based on location, skill set, and urgency.Serve as the constant point of communication for field staff, managing check-ins/check-outs and resolving logistical issues.Manage the on-call schedule and support process for after-hours service.Review and process completed work orders for accuracy before final invoicing.Qualifications & RequirementsREQUIRED SOFTWARE PROFICIENCY: Minimum 1 year of hands-on experience using ServiceTitan and/or Housecall Pro for scheduling and dispatching.Experience: 2+ years in a high-volume CSR, dispatch, or call center role; experience in the plumbing or home services industry is highly preferred.Skills: Excellent problem-solving, organizational, and multitasking abilities. Must maintain composure in high-pressure situations.Communication: Exceptional verbal and written communication skills and a professional telephone presence.Technical: Proficient with Microsoft Office Suite and familiar with GPS/routing systems.
Worksite address
houston, TX, 77001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.