About this opportunity

Aurora Parts lists this Customer Service Experience - Hourly Pay - Immediate Hire opportunity in lebanon junction, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.

Job description

SUMMARY

This position is a mid-level, customer service position. This position is part of a fast-paced customer experience department including high volume of phone calls, problem solving, and order entry. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.

Answer a high volume of phone calls in a timely, professional, and courteous manner.

Process customer inquiries, serial number look up, and status requests in an accurate and timely manner.

Responsible for assigned customer from the time of order until order is shipped and completed. Actively represents the “Customer perspective” throughout our company.

Works to manage the customer accounts and demand in a fashion that creates a “win-win” situation for both customer and company.

Quoting both parts and freight.

The customer shipment tracking process includes expected time of arrival for orders, providing carrier tracking numbers, and shipping charges.

Receive and process, as needed, incoming orders via phone, fax and electronic format that must meet deadlines.

Research of bill of materials and blueprints using microfiche, hard copy or internet.

Research of acceptable replacement parts for obsolete or non-stock items

High school diploma or equivalent, plus at least 2 years’ relative experience.

Excellent phone skills

PC, Microsoft Word, Excel, and basic computer knowledge. Work is normally performed in a typical interior/office work environment.

Infrequent air/land travel may be required.

Generally limited exposure to risk

Aurora Parts & Accessories, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable federal, state, or local laws.