About this opportunity
Relay Express, Inc. lists this Customer Service-First Shift opportunity in cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position: Dedicated Customer Care Representative
Manager: Key Account Manager
Relay Express is seeking a versatile and motivated individual to join our team as a Customer Service Specialist. In this role, you will play a pivotal part in delivering exceptional customer service experiences while supporting dedicated accounts to drive business growth. This position requires a proactive approach, strong communication skills, and the ability to thrive in a fast-paced environment.
Core Responsibilities:
· Support sales initiatives through research, data analysis, meeting prep.
· Answer all emails and phone calls for order entry questions related to service daily.
· Compile SOPs for training purposes for assigned dedicated accounts
· Other duties as assigned.
Experience and skill requirements:
· Previous Customer Care experience and/or account management a plus.
· Ability to build strong relationships with key decision makers.
· Excellent interpersonal and active listening skills.
· Strong troubleshooting and follow-up skills.
· Excellent written and oral communication skills.
· Must be articulate, motivated, organized and a strong team player.
· Hours: 7:00-3:30 M-F
· Hourly pay $20-$22 hour to start
· Office Location: Fairfield, OH
· Benefits
* Medical Benefits after 60 days. Premium paid at 75%
* Life & AD&D Insurance after 60 days
* Dental and Vision Insurance after 60 days
* 401k Profit Share with company match after 1 year
* Paid time-off based on employee handbook: 1 week at 6 months, 1 week at 1 year
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.