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Onyx Coffee Lab

Customer Service Lead: Elevate CX & Team Performance

rogers, AR

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About this opportunity

Onyx Coffee Lab lists this Customer Service Lead: Elevate CX & Team Performance opportunity in rogers, Arkansas. Review the employer’s description below for duties, qualifications and application requirements.

Job description

A specialty coffee roaster is seeking a Customer Service Manager to lead their customer service team. You will be responsible for enhancing the customer experience, managing escalations, and ensuring timely responses across all communication channels. The ideal candidate will have over 4 years of experience in customer service and at least 2 years in a leadership role. A passion for coffee is a plus, and the position is full-time based in Rogers, Arkansas.

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Worksite address

rogers, AR, 72758, US

Who can apply

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