About this opportunity
Eversource Energy lists this Customer Service Lead – Hybrid, 24/7 Center opportunity in westwood, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Eversource Energy in Massachusetts is seeking a senior Customer Service Supervisor to lead a 15-person team in a 24/7 contact center, delivering world-class service and coaching staff.
You will monitor performance metrics, handle escalations, drive process improvements, and collaborate with workforce management and resolutions teams to ensure first contact resolution and customer satisfaction.
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Worksite address
westwood, MA, 02090, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.