About this opportunity
Imperial Headwear lists this Customer Service Manager opportunity in bourbon, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Lead, mentor, and grow a high-performing customer service team, fostering a culture of accountability, development, and customer-first thinking
Oversee day-to-day operations ensuring escalations are handled promptly and accurately, CSR questions are answered as needed and productivity, quality and accuracy goals are achieved
Conduct performance reviews and provide ongoing feedback to team members
Partner with Sales Leadership to identify areas of opportunity and continuously improve
Advocate for the needs of the customer service team and facilitate activities that strengthen employee morale
Maintain understanding of color patterns, hat styles, and other information necessary for maintaining processes.
Maintain a high level of professionalism with customer and sales rep inquiries regarding order status, product details, and documentation requirements.
Provide clear, timely communication to resolve questions, discrepancies, or missing order information.
Assist with quoting, product availability checks, and lead-time inquiries when needed.
Qualifications and Skills
Minimum of 5 years of progressive leadership experience in Sales or Customer Service
Knowledge of web-based programs (Preferred)
Ability to prioritize work projects and excellent time management skills
Communication proficiency. Both written and verbal
Proven ability to manage multiple tasks with shifting priorities in a fast-paced environment
Strong communication skills with proven ability to develop employees
Preferred Qualifications
Strong Project Management Skills.
Exposure to basic data analysis, report building, or process optimization.
Prior experience supporting field-based or outside sales reps.
Work Environment & Physical Requirements
Hybrid work setup with a mix of on-site and remote work
Prolonged periods at a computer workstation
Occasional extended periods of phone or online communication
Travel Requirements are minimal
Leader
: Inspires teammates to follow them
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
bourbon, MO, 65441, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.