About this opportunity
Woolx/ Hanks Belts lists this Customer Service Manager opportunity in endicott, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Manager
WOOLX & HANK'S BELTS | ENDICOTT, NY
Pay:
$35.00 per hour - Work location: In person
About the Opportunity
Woolx and Hank's Belts are two growing, customer-focused brands committed to exceptional products and outstanding service. We take pride in building lasting relationships with our customers, and we believe a great customer experience starts with a strong, motivated team.
We are seeking a confident, results-driven Customer Service Manager to lead customer service operations across both brands. This is a hands-on leadership position for someone who thrives in a fast-paced environment, takes ownership of challenges, and knows how to bring out the best in their team.
We are looking for a leader who can develop people, improve processes, solve problems, and help take our customer service department to the next level.
Key Responsibilities
Team Leadership & Development
- Lead, motivate, and manage the customer service team to deliver exceptional support across all communication channels.
- Create a positive, productive, and accountable team environment.
- Oversee hiring, onboarding, training, scheduling, and staffing.
- Provide ongoing coaching, feedback, and performance evaluations.
- Set clear expectations and measurable performance goals.
Customer Experience & Service Excellence
- Champion five-star service across Woolx and Hank's Belts.
- Ensure inquiries are handled accurately, professionally, and promptly.
- Resolve escalated customer concerns with sound judgment and a solutions-focused approach.
- Improve customer satisfaction, loyalty, and long-term relationships.
- Oversee Amazon customer communications in accordance with Amazon policies and service standards.
Operations & Performance Management
- Manage daily workflows, priorities, and departmental responsibilities.
- Monitor response times, customer satisfaction, productivity, and service quality.
- Analyze feedback and performance trends to identify opportunities for improvement.
- Implement processes that improve efficiency, accuracy, and customer experience.
- Oversee employee timekeeping, payroll hours, and scheduling accuracy.
- Maintain a clean, organized, professional work environment.
- Provide leadership with performance updates, insights, and actionable recommendations.
What We're Looking For:
Qualifications & Experience
- At least 3 years of management or leadership experience required, preferably in customer service, retail, e-commerce, or a related field.
- Proven ability to lead, coach, motivate, and hold a team accountable.
- Excellent written and verbal communication skills.
- Strong organizational, time-management, multitasking, and problem-solving abilities.
- Ability to prioritize competing responsibilities in a fast-paced environment.
- Experience tracking team performance and implementing process improvements.
- Comfort learning new systems, technology, and procedures quickly.
- A dependable, professional attitude and a passion for outstanding service.
The Ideal Candidate
- Leads by example and earns the respect of their team.
- Takes initiative and follows through without constant direction.
- Holds themselves and others to high standards.
- Addresses performance concerns directly and constructively.
- Balances customer, employee, and business needs.
- Brings solutions, not just problems.
Why Join Woolx & Hank's Belts?
You'll help shape the customer experience, develop our team, and strengthen the processes that support our continued growth.
What We Offer
- A meaningful leadership role with a direct impact on team culture and customer satisfaction.
- The opportunity to work with two established, growing brands.
- A collaborative environment that values initiative, accountability, and teamwork.
- Opportunities for professional growth and development.
- 401(k) matching, employee discounts, and paid time off.
Ready to Lead?
If you're a motivated, organized, and results-oriented leader who enjoys developing people, solving problems, and delivering exceptional customer experiences, we'd love to hear from you. Join Woolx and Hank's Belts and help us build a customer service team that sets the standard for excellence.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.