About this opportunity
RR Donnelley & Sons lists this Customer Service Manager: Lead, Coach & Optimize Teams opportunity in buckland, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
RR Donnelley & Sons is seeking a Customer Service Team Lead to delegate and monitor day-to-day activities of the customer service team. You will promote balanced workflow, communicate with customers, provide growth guidance, and ensure service standards are met.
The role involves leading the team, conducting annual reviews, and supporting process improvements while collaborating with internal and external customers. Standard hours are 8AM to 5 PM with possible overtime as needed.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.