About this opportunity
Wescon Controls lists this Customer Service Manager - Manufacturing opportunity in oatville, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Manager - Manufacturing
Regular Full-Time Management WICHITA, KS, US
2 days ago Requisition ID: 1168
Job Summary:
The Customer Service Manager is responsible for ensuring customer service satisfaction through effective management of customer accounts, order fulfillment and internal sales operations in a vertically integrated manufacturing business. This role oversees and assists with the daily execution of order processing, customer communications, cross department coordination and maintenance of ERP data. In addition, this role will directly manage key customer accounts, and supervise a team responsible for customer service functions. While focused on internal operations, the role will also provide support to external sales and account development.
Essential Functions:
Manage customer service team
Manage on-boarding, process training and systems knowledge sharing for new team members
Ensure strong collaboration and communication between customer service team and supply Chain and production
Serve as the main point of contact for Key Account Managers, ensuring proactive communication and issue resolution
Oversee and ensure customer order entry through EDI, email or portal systems is completed in a timely manner
Respond to customer RFQ’s and support pricing coordination with sales and business development group
Compile and analyze sales data and customer history for account planning
Participate in select customer meetings or calls to support relationship development and order execution
Skills & Knowledge Required:
Supervisory skills
Ability to manage competing priorities in a fast-paced environment
Process-oriented with a continuous improvement mindset
Strong organizational skills
Strong Analytical skills
Required Education & Experience:
High school diploma or GED equivalent
Minimum of five years of customer service experience (business to business) in a professional office environment
Minimum of five years of business customer account management experience
Minimum of five years’ experience managing & developing a team of direct reports
Proficiency using an ERP system (i.e., SAP, Oracle or Syteline)
Advanced skills using Excel (i.e., Pivot tables, etc)
Preferred Education & Experience:
Bachelor’s Degree in Business
Previous experience working in a manufacturing or distribution setting
Five years of customer service experience in a manufacturing environment
Additional eligibility qualifications:
Ability to resolve complex customer issues and coordinate cross-functional support
Understanding of supply chain, logistics and sales support processes
Physical demands/ Equipment used to perform the job:
Office environment which requires periods of prolonged sitting, typing on a computer keyboard, viewing a computer monitor and use of telephone
Ability to walk through a production facility with moving machinery
Ability to climb stairs to reach conference room on second floor
Ability to wear appropriate PPE (i.e., safety glasses, ear plugs) when required
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.