About this opportunity
The Locklear Agency lists this Customer Service Manager - Remote opportunity in united, West Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
The Locklear Agency is an established organization built on vision, integrity, and a commitment to serving families at the highest level. Our mission is simple: to help people protect what matters most and leave every individual better than we found them.
We take a modern approach to the industry by using advanced technology, streamlined systems, and genuine human connection to create a more efficient and empowering experience for the families we support.
No cold calling. No chasing. You will work exclusively with individuals who have already requested assistance in securing protection for their loved ones.
Responsibilities
Learn and master our systems to deliver a high-quality client experience
Follow up with warm leads and prior client inquiries
Meet with clients virtually through Zoom or phone
Maintain clear and professional communication
Collaborate with your team to ensure smooth, consistent client interactions
Meet performance goals to earn growth opportunities
Participate in weekly virtual training and development sessions
Build and maintain client relationships with company-provided and self-generated leads
Help families understand how their options can support long-term security and protection
Qualifications
Three or more years of experience in sales, customer service, or a related field preferred
Strong verbal and virtual communication skills
Comfortable using technology and modern digital tools
Excellent time-management and organizational abilities
Professional, dependable, and service-driven
A people-first mindset and willingness to learn
Requirements
Flexible availability, including evenings or weekends as needed
Reliable smartphone, computer, and internet connection
Ability to pass a background check
Ability to complete contracting requirements
Active Life and Health Insurance License or willingness to obtain with support
Benefits
Remote-friendly work with flexible training and scheduling
Performance-based bonuses and incentives
Annual company trips for qualifying producers
Discounted personal coverage options
Leadership development and long-term advancement opportunities
Supportive, team-oriented environment built on service and integrity
Disclaimer
If you do not currently hold a Life and Health Insurance License, The Locklear Agency provides the resources and guidance to help you obtain it in as little as 7–10 days.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.