About this opportunity
FPC Peachtree lists this Customer Service Manager opportunity in sioux city, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our client is a rapidly growing warehousing and logistics company providing innovative storage, warehousing, and distribution solutions. They are seeking a Customer Service Manager to own the end-to-end customer relationship process, ensure accurate and timely billing, and drive continuous improvement across service and inventory management.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Responsibilities:
Lead and develop the Customer Service Account Representatives and Shipping/Receiving Coordinators, fostering a positive, team-oriented culture.
Serve as the primary point of contact for customer communications, including inquiries, quarterly business reviews, and agreement renewals.
Monitor daily service levels and resolve customer requests and concerns in a timely, accurate, and professional manner.
Oversee financial management activities including new account setup, customer billing, and cost controls to support profitability.
Track and analyze warehouse and customer activity data (inbounds, outbounds, inventory levels, and turn times) to identify performance trends and opportunities for improvement.
Qualifications:
Minimum 3 years of leadership experience in customer service within a logistics or warehouse environment.
Bachelor's degree preferred or equivalent experience.
Proficiency in Microsoft Office; familiarity with Warehouse Management Systems (WMS) such as Korber/Infios and scheduling tools like Opendock is a plus. xavwley
Strong verbal and written communication skills, with the ability to lead cross-functional teams and manage competing priorities.
Worksite address
sioux city, IA, 51106, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.