About this opportunity
Beuta lists this Customer Service Manager opportunity in township of strasburg, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Title: Customer Service Manager
Department: Customer Service
Reporting To: CMO
Employment Type: Full Time / In-Office M-F
Location : Onsite - Strasburg, PA
Are you the right applicant for this opportunity Find out by reading through the role overview below.
About Us:
At Beuta, we're reimagining the garden edging industry with products designed for easy installation - cutting the time and effort of traditional methods in half. But what really sets us apart is pride: pride in the quality of everything we make, pride in the work we do every day, and pride in how we serve our customers. With a growing product catalog and expanding customer base, we need more help.
We don't just want to meet expectations, we want to delight the people who trust us to help them create the home of their dreams. We want them to talk just as much about the people who served them as they do the product they love. If you take joy in doing things right and making someone's day, you'll fit right in.
About the role:
As our Customer Service Manager, you're the voice of Beuta and the standard-setter for how we treat every person who calls. This isn't a sit-back-and-supervise role. You'll know our products inside and out - how they install, how they ship, and how they solve problems traditional edging can't. You'll use that expertise to turn calls into confidence, and confidence into sales where the opportunity exists. Whether a customer needs help tracking a shipment, troubleshooting an installation, or figuring out which product fits their project, you'll own the outcome.
You'll relentlessly pursue the balance every great service team has to strike: keeping our cost to serve lean, while never cutting the corner that delights a customer.
Most importantly, you'll multiply yourself by developing your team so that your product knowledge, sales instincts, and service standards become theirs.
Responsibilities:
Lead and manage the customer service team, setting clear expectations and holding the team accountable
Convert inbound service calls into sales opportunities and qualified leads
Handle escalated customer inquiries, complaints, and complex issues with professionalism and care
Develop and implement customer service policies and procedures that align with company standards
Train, mentor, and coach team members to enhance their communication skills and service quality
Monitor team performance and identify areas for improvement through feedback and regular evaluations
Work cross-functionally with other departments to ensure consistent and efficient customer support
Proactively communicate shipping delays before customers reach out whenever possible
Periodically collect feedback to share with R&D and Marketing teams
Track and report on customer service metrics to help improve processes and customer satisfaction
Managing the Customer Service team’s environment to maintain a positive and professional workplace
Develop scorecards to share xzgxqkn daily customer feedback with other departments
Develop and maintain CS software's: Zendesk, Amazon Seller Central & Shopify
Qualifications
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proven ability to manage and lead a team effectively
Experience handling customer complaints and turning negative experiences into positive outcomes
Ability to stay calm and professional under pressure
2+ Years of CS Management experience
Experienced with Zendesk, Shopify and Amazon Seller Central
Comfortable using AI applications to help with work flows while still maintaining the human element with customers
Compensation & Benefits:
Simple IRA Retirement Plan (Roth or Traditional) 3% Company Match
Paid Time Off (PTO)
Dental/Vision Insurance
Healthcare Insurance
Hourly rate based on experience
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Worksite address
township of strasburg, PA, 17579, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.