Job description
This is a remote position.
Our client is looking for aCustomer Service & Onboarding Representative to join their fully remote team. They operate in the digital marketing and consulting space, supporting growing businesses with data-driven systems, and have experienced strong expansion and industry recognition over the past few years.
This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and brings both structure and positivity to every process. The right candidate is proactive, detail-oriented, and confident managing onboarding workflows while delivering an excellent customer experience.
Responsibilities
Manage client onboarding from kickoff through successful implementation
Communicate clearly with clients via email, messaging platforms, and virtual meetings
Coordinate internal workflows and task tracking using project management tools
Ensure all onboarding steps are completed accurately and on time
Support customer service inquiries and provide timely, professional responses
Monitor campaign or implementation data and report on progress when required
Collaborate with internal team members to ensure smooth delivery
Identify issues proactively and propose solutions before they escalate
Maintain organized documentation inside CRM and project management systems
Requirements
Advanced English proficiency, both written and spoken
Strong organizational and time management skills
Proactive mindset with the ability to work independently
Data-driven approach to tracking progress and measuring results
High attention to detail
Positive, professional communication style
Ability to ask clarifying questions when needed
Qualifications
Experience in customer service, onboarding, account coordination, or similar client-facing roles
Familiarity with CRM and project management tools
Experience supporting digital marketing or online business environments is a plus
Comfortable handling multiple client accounts simultaneously
Strong problem-solving skills and self-sufficiency
Benefits
Full-time position
100% remote work environment
Opportunity to grow within a fast-scaling digital consulting company
Exposure to digital marketing operations and performance-based systems
Collaborative and supportive team culture
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.