About this opportunity
Arsenault lists this Customer Service & Operations Representative opportunity in san jose, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service & Operations Representative
About the job Customer Service & Operations Representative
Position: Customer Service & Operations Representative
Location: Remote
Rate: Negotiable based on experience
Duration: 3 Months+
Our client is currently seeking a Customer Service & Operations Representative to join their team.
The right candidate will be responsible for ensuring their task-oriented workflow is performed with urgency, diligence, efficiency, and quality. Immediate daily duties will include reviewing order management system tickets of various statuses, following up with customers via email and following up with our fulfillment partners on various order and fulfillment issues and needs. Long term daily duties will be expanded upon, including learning new ticket types and workflows, chat, call and email interactions with customers and the compliance and eligibility nuances of the various pre-tax flexible spending/saving accounts.
Duties include but are not limited to:
Respond to incoming calls and follow up with customers via call as needed, inbound and outbound email and support live chat from customers
Follows up with the fulfillment team regarding various order related issues/requests
Reviews, follows up on and resolves tickets in the order management system as outlined in the daily workflow
Create an open and accessible environment for communication
Required Qualifications:
Excellent listening and communication skills, particularly in written presentation
Extremely detail oriented
Superior multitasking skills with minimal to no error
Able to respond to 8+ emails per hour to start with the aim to increase over time
Able to handle 6+ concurrent chats
Able to handle incoming calls and be comfortable talking to people over the phone)
Open to flexibility around work prioritization and potential changes as well as working with a sense of urgency on competing tasks while adhering to task driven workflow processes
Can both work autonomously and as a part of a team. Needs to recognize when its appropriate to communicate to management / the rest of the team the need for support
Consistent proficiency for outstanding follow up with internal and external stakeholders
Reliable in the way of time and attendance (we are counting on you!)
Strong problem-solving skills, presenting a resolution-based way of thinking
Comfortable working on task driven workflow processes
Experience using Zendesk for B2C email/chat and Salesforce Order Management
Experience working in an order management system that has ticketing capacity
Has managed live chat with customers
Worked in a call center environment and/or as part of an e-comm customer service team
Has experienced working in a high-volume capacity
Has managed data entry (logging issues across systems and teams) prior
Able to follow many stepped processes
Additional Benefits:
For this opportunity, you will also be eligible for benefits through Arsenault for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Arsenault is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.