About this opportunity
World Finer Foods, LLC lists this Customer Service Processor opportunity in bloomfield, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service ProcessorThis individual will be responsible for processing a large quantity of sales orders from order to invoice, and providing customer service to over 300 active customers. The ideal candidate will have strong communication skills, a keen attention to detail, a good understanding of business requirements, knowledge of Oracle, strong Excel knowledge, and the ability to partner with colleagues from other departments to deliver exceptional customer service.The department is run as a team, which means this role will have involvement in the following areas:Provide all customers with excellent customer service!Maintain customer files and related tax forms, including 1099 complianceRetrieve orders and correspondence from EDI sites and e-mail accounts multiple times each dayPrioritize orders to ensure the request by date from the customer is metProcess Warehouse, Proforma, Packer and Sample Orders within 24 hours of receipt with exceptional level of accuracy including the following, escalating where issues arise:Confirm ship from location and order type is accurateMake sure the control total for cases ties to the orderEnsure all customer information is accurately reflected in OracleProof all the information for each order in Oracle versus the customer's orderMake sure pricing agrees with what is on the purchase order for the customerVerify that the order request date is reasonableWork with warehouses, packers and freight carriers to ensure all concerns are addressed in a timely fashion so orders flow smoothly through the processManage sample order process to reduce expense and ensure on time and complete deliveryCoordinate employee orders to our office, including arranging freight and separating/distributing productCoordinate delivery of short coded product to our office, and arrange distributionAddress all internal and external customer inquiries within 24 business hoursRecap pricing issues for key customersProcess EDI requirements on third party websitesWork with IT and customer on all EDI projectsFollow up with customers and brokers on orders that have passed the request by date and take the necessary action to track the order through the systemFollow up with Packer and Warehouse locations on open orders to ensure bill of ladings are sent as soon as orders are shippedResearch and update expected ship dates in the system to allow for accurate open order reportingProcess manual billing and shipments of ordersIssue invoices to customer by email, EDITrack exceptions between the shipping log, bill of lading and invoiceSend daily list of invoice issues and monitor through resolutionFile orders and invoices electronicallyPull invoice and order support for audit requestsWork on MDMSpecial projects as requiredSkill Set Required:Positive attitude with a focus on providing internal and external customers with excellent customer serviceHighly knowledgeable in Microsoft Outlook and Microsoft ExcelExperience with Oracle preferredAbility to prioritize work to ensure customer requirements are met and exceededMulti-tasking ability to concurrently move orders through the process while addressing internal and external customer concernsSelf-starter who has the ability to work with little supervisionDetail orientedExcellent teamwork and interpersonal skillsSolid written and oral communication skills
Worksite address
bloomfield, NJ, 07003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.