About this opportunity
VCA Animal Hospitals lists this Customer Service Rep, Lead opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Lead Client Service Representative
We are seeking a Lead Client Service Representative to join our team at VCA Lake Shore Animal Hospital. We are located just outside downtown Chicago in the River West neighborhood. We are a busy 2-doctor practice looking to bring on more staff to support our hospital’s needs.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.
CSR Lead Job Duties
Ability to manage current CSRs and train new CSRs
Assist CSRs with client complaints
Possess and express a genuine love for animals and for working in an animal care environment
Always be prepared to work by the start of each scheduled shift
Maintain a professional, friendly demeanor while on the job
Perform job tasks efficiently, promptly, and efficiently when asked while promoting a positive attitude amongst the staff
Engage in productive work during slow periods
Participate in staff and training meetings
Ability to work in a highly collaborative environment and commit to building relationships with colleagues, clients, and community
Weekly CSR schedules
Assisting in accounts receivable and accounts payable
Know basic triage concepts and understand when appropriate to forward phone call to technician or veterinarian
Know phone functions, including hold, intercom, and taking and returning messages
Can answer telephone and handle calls quickly, efficiently, and in a professional and friendly manner, using a multi-line telephone system
Keeping the reception area and room(s) clean and tidy as well as properly stock supplies as needed
Accurately manage financial transactions such as processing bills, taking payments, ordering, and checking in supplies
Assign daily/weekly tasks to CSR team and following through with ensuring tasks are completed.
Salary And Benefits
We offer a variety of benefits including health, vision, dental, 401k, disability, life insurance, and a generous employee discount for your pets.
Salary ranges from $22 - $25 / hr based on skill and prior experience
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.