Job description
Job Title: Customer Service Representative (Remote, Independent Contractor)
Company: Rooted Talent Solutions
Location: Remote (U.S. only)
Compensation: hourly
About Us:
Rooted Talent Solutions provides high-quality customer support staffing for reputable U.S. brands. We believe in offering flexible, remote work opportunities that fit your lifestyle. As a contractor with us, you’ll provide exceptional service to customers—all from the comfort of your home.
Position Overview:
We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you’ll assist customers by phone, chat, or email—resolving issues, answering questions, and providing excellent service. You will choose your schedule, projects, and workload, making this a great opportunity for self-starters seeking work-from-home flexibility.
Key Responsibilities:
Provide professional and empathetic support to customers via phone, chat, or email
Follow client-specific procedures and use tools provided to resolve inquiries
Maintain a quiet, distraction-free work environment during scheduled hours
Attend and complete any required training or certification for selected projects
Communicate effectively and escalate issues when needed
Adhere to performance metrics and client guidelines
Qualifications:
Previous customer service, call center, or remote support experience preferred
Strong written and verbal communication skills
Ability to work independently and manage your own schedule
Must reside in the U.S. and be legally eligible to work
Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace
Must be comfortable completing unpaid client certification programs (typically 2–4 weeks)
What We Offer:
100% remote work with flexible scheduling
Opportunity to choose your own clients and service hours
Support from our onboarding and training team
Access to a community of fellow remote contractors
Performance incentives for top contractors
Annual retreats and in-person team gatherings to connect, recharge, and celebrate success
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.