Job description
Position Summary:
At Central Research, Inc. (CRI), we’re helping people navigate their federal student Perkins student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home.
Essential Duties & Responsibilities:
This is a fully remote position, and CRI provides all equipment needed to perform the job. In this role, you will support student loan borrowers by phone, helping them understand their accounts, repayment options, and application processes in a high-volume contact center environment.
What you'll Do
Assist student loan borrowers with account questions, repayment options, and applications
Handle inbound and outbound calls in a fast-paced, high-volume contact center
Provide accurate, professional, and courteous support on every call
Follow federal regulations, company policies, and data security requirements
Meet established performance metrics and quality assurance standards
How Do You Qualify
Must be a US Citizen
High School diploma or GED
6+ months of customer service in a business, non-retail environment or call center experience
6+ months of computer experience in a business setting
Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
Not in default on federal student loans
Demonstrated financial responsibility
No felony convictions within the past 7 years
Misdemeanor convictions within the past 7 years may impact eligibility
No non-medical collections totaling $7,500 or more
Technical & Availability Requirements
Reliable high-speed internet connection (No WIFI, wired Ethernet required)
Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
Preferred Requirement:
Prior call center experience
Associate or bachelor's degree
EEO Statement:
Equal Opportunity Employer, including veterans and individuals with disabilities Your Rights Poster can be found here:
CRI is currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.