Job description
ABOUT THE ROLE
We are looking for a Customer Service Representative to join our fully remote team and support customers across our food service operations.
In this role, you will be a key point of contact for customers, helping with questions, orders, service issues, and general inquiries. You will work closely with internal teams and location staff to resolve issues efficiently and make sure customers receive a professional and positive experience.
This is a good fit for someone who enjoys helping people, solving problems, and working independently while staying connected with a team.
WHAT YOU WILL DO
Respond to customer inquiries by phone, email, chat, and other available channels
Assist with questions related to orders, services, locations, payments, and general inquiries
Resolve customer concerns professionally and efficiently whenever possible
Investigate issues and coordinate with internal teams and location staff when needed
Escalate complex or sensitive cases with clear and accurate notes
Maintain accurate customer and service records
Follow established customer service procedures and company standards
Handle multiple customer requests while maintaining service quality
Identify recurring issues and share customer feedback with the appropriate teams
Participate in team meetings, training, and coaching sessions
Maintain a professional and customer-focused approach in every interaction
WHAT WE ARE LOOKING FOR
1+ year of experience in customer service, hospitality, retail, food service, or another customer-facing role
Strong verbal and written communication skills
Friendly, professional, and customer-focused attitude
Strong problem-solving and organizational skills
Ability to remain calm and professional when handling challenging customer situations
Comfortable using computers and learning new software and systems
Ability to work independently and manage priorities in a remote environment
Reliable internet connection and a suitable workspace for remote work
Availability to work the assigned schedule
Authorization to work in the United States
NICE TO HAVE
Previous call center or contact center experience
Experience in food service, hospitality, or quick-service restaurant operations
Experience with CRM or customer support/ticketing platforms
Experience handling order or payment-related inquiries
Bilingual English/Spanish
COMPENSATION
$19–$25 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
Candidates will receive information about the next steps during the recruitment process.
Location: Remote
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.