Job description
We are looking for Customer Service Representatives with exceptional people skills, and the ability to learn new skills in a short amount of time, in order to better service our Union members.
We have direct relationships with over 5,000 union associations around California. What we do is coordinate and educate the union members on benefits that are provided to them.
As a Customer Service Representative, you will need to be able to resolve all questions and concerns in a timely manner in order to provide exceptional service to our union members.
Working with us will provide the ability to learn new skills that can help you in order to succeed and grow with the company.
Basic Responsibilities:
Handle customer inquiries
Provide information about the products and services
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the services
Qualifications:
Previous experience in customer service, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills.
Must Reside in California
EMPLOYMENT TYPE: FULL TIME
JOB TYPE: Customer Service Representative
SALARY RANGE: $45,000 - $75,000
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.