About this opportunity
Quest Diagnostics lists this Customer Service Representative - Billing II (Bilingual - English/Spanish) opportunity in albuquerque, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative - Billing II (Bilingual - English/Spanish)As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.The successful candidate must be able to work the following hours and schedule:A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II).This position is full-time (40 hours/week) Monday – Friday. The shift is as follows:Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PMOn-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PMDeployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:8:30 AM – 5:00 PM9:30 AM – 6:00 PM10:30 AM – 7:00 PM11:30 AM – 8:00 PMYou also may be required, given the business need, to work occasional overtime.This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.Pay range: $17.20+ per hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!
Worksite address
albuquerque, NM, 87109, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.