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Job description
Customer Service RepresentativeYour passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.This is a highly call-center-focused role, with the majority of the position dedicated to handling a high volume of incoming and outgoing calls and providing direct support to patients by phone.Summary: The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.Responsibilities:Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.Other information: Required • High school diploma or equivalent Preferred • Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency
Worksite address
hendersonville, NC, 28791, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.