About this opportunity
Southwire Company, LLC lists this Customer Service Representative opportunity in carrollton, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what'spossible?
Location:Firehouse
Job Summary
Handles customer inquiries and service requests within the electrical industry by applying developed knowledge of company products, procedures, and service systems. Works with established protocols to resolve issues, process orders, and ensure customer satisfaction. Operates under moderate supervision, identifying problems in routine situations and applying standard procedures to deliver consistent, quality support. Serves as a key point of contact for internal and external customer communication.
Key Responsibilities
Performs routine customer service tasks including order entry, shipment tracking, returns processing, and account updates in accordance with company policy.
Determines service priorities and appropriately routes inquiries to relevant departments to support order fulfillment, product support, and technical troubleshooting.
Observes service trends and customer interaction patterns to identify recurring issues and escalate as needed for resolution or process improvement.
Handles communication via phone, email, or live chat to provide accurate information on product availability, order status, and billing.
Enters customer information and transaction details accurately into CRM and ERP systems to ensure data integrity and service continuity.
Contacts vendors, logistics teams, and internal stakeholders to coordinate product shipments, resolve delays, and support on-time delivery.
Ensures customer satisfaction by following up on service requests, confirming resolutions, and escalating unresolved issues with appropriate documentation.
Organizes support resources, such as FAQs and training materials, and shares updates with colleagues to enhance team knowledge and customer response quality.
Exercises discretion when handling sensitive account information, adhering to privacy standards and internal controls while modeling best practices for junior team members.
Performs other duties as assigned
Complies with all policies and standards
Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.
Required Education & Experience
Minimum Education Level: High School Diploma
Years of Experience: 2-4 years
Preferred Education & Experience
Years of Experience: 5-7 Years
Spans of Control
Does this role Manage Southwire Team Members: No
Travel
Travel: None
Physical Requirements
Moving: 5%
Standing: 5%
Sitting: 90%
Working Conditions
Office
Equipment
Computer/Keyboard
Competencies
Action Oriented
Balances Stakeholders
Collaborates
Customer Focus
Nimble Learning
Plans and Aligns
Skills
Troubleshooting (Problem Solving)
Data Entry
Telephone Skills
Positivity
Multilingualism
Record Keeping
Rapport Building
Tactfulness
Order Management
Order Management Systems
Benefits We Offer:
401k with Matching
Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
Paid Time Off & Paid Holidays
Long & Short-Term Disability
Supplemental Insurance Plans
Employee Assistance Program
Employee Referral Program
Tuition Reimbursement Programs
Advancement & Professional Growth opportunities
Parental Leave
& More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.