About this opportunity
Hays lists this Customer Service Representative opportunity in cary, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Care Advocate (Dental Benefits Support) $20.00 per hour | 3-Month Contract | Remote | Cary, NC Area (Must Reside Within 50 Miles)
Launch your next opportunity with a leading insurance organization while making a meaningful impact on customers every day.
You could be just the right applicant for this job Read all associated information and make sure to apply.
initially 6-8 weeks onsite till training and then remote
We're seeking customer-focused professionals who thrive in a remote environment and enjoy solving problems, helping others, and delivering exceptional service experiences. If you're self-motivated, accountable, and able to work independently while maintaining a high level of customer care, we'd love to hear from you.
This is an initial 3-month contract assignment paying $20.00 per hour , offering the opportunity to gain valuable experience supporting customers with their dental benefits and coverage needs.
About the Role
As a Customer Care Advocate , you will serve as the first point of contact for customers and dental providers, assisting with questions related to dental coverage, claims, benefits, and policy information. Through empathy, active listening, and strong problem-solving skills, you'll help customers navigate important decisions while creating positive and memorable experiences.
Success in this role requires individuals who are comfortable working independently in a remote environment while staying engaged, productive, and customer-focused. We are looking for self-starters who take ownership of their work, manage their time effectively, and consistently deliver exceptional service with minimal day-to-day supervision.
What You'll Do
Support customers and dental providers through inbound phone calls and email inquiries
Assist with dental claims, benefit questions, coverage details, and policy-related requests
Research and resolve customer concerns accurately and efficiently
Process customer transactions and coordinate requests with internal departments when needed
Build trust and strengthen customer relationships through empathy, professionalism, and effective communication
Navigate multiple systems and applications simultaneously to provide complete and timely solutions
Deliver a high-quality customer experience on every interaction
Work independently from your home office while maintaining productivity, accountability, and service excellence
Required Qualifications
High School Diploma or GED
Minimum 1 year of remote call center or customer service experience
Proven ability to work independently in a remote environment with strong time management and accountability
Demonstrated success managing workload and performance expectations while working from home
Reliable wired high-speed internet connection (minimum 100 Mbps download / 20 Mbps upload; WiFi not compatible)
Strong computer skills with the ability to navigate multiple screens, systems, and applications simultaneously
Experience working with Microsoft Word, Excel, Outlook, and CRM platforms
Excellent communication, listening, and problem-solving skills
Ability to remain professional, empathetic, and customer-focused in a fast-paced environment
Preferred Qualifications
2+ years of call center or customer service experience
Experience supporting insurance, healthcare, dental, or benefits-related customers
Previous experience working in a dental office
Salesforce experience
Strong keyboarding and multitasking abilities
Exceptional verbal communication skills with a passion for helping others
What Makes You Successful
We're looking for individuals who:
Enjoy helping people and solving problems
Are naturally empathetic and patient
Can work independently without sacrificing collaboration or service quality
Take initiative and ownership of customer issues
Adapt quickly to changing priorities and business needs
Stay organized and productive while working remotely
Consistently deliver results in a self-directed work environment
Training & Schedule
Paid onsite training for the first 8 weeks
Training schedule: Monday-Friday, 8:30 AM-5:00 PM EST
Following training, schedules may fall anywhere between 8:00 AM and 11:00 PM EST , Monday-Friday, based on business needs
Flexibility to work a variety of shifts is required
Monthly in-office engagement day required
Location Requirement
Candidates must reside within 50 miles of Cary, North Carolina (27513) and be able to attend onsite training and periodic in-office events.
Why Apply?
$20.00/hour pay rate
Initial 3-month contract opportunity
Remote work environment
Comprehensive paid training program
Valuable experience with a recognized industry leader
Meaningful work helping customers every day
Supportive and collaborative team culture
Opportunity to expand customer service, insurance, and healthcare industry experience
Ready to Apply? xhqgsiq
If you're an independent, customer-focused professional who thrives in a remote setting and enjoys helping people solve important issues, apply today and take the next step in your customer service career.
Worksite address
cary, NC, 27518, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.