About this opportunity
Specialized Recruiting Group - York County / South Charlotte lists this Customer Service Representative opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative
Charlotte, NC
Full-Time | Monday-Friday | 100% Onsite
Pay:
$18.00-$22.00/hour (Based on Experience)
A leading distributor and supplier in the building products industry is seeking a Customer Service Representative to join its Charlotte team. This position is ideal for someone who is customer-focused, detail-oriented, and enjoys working in a fast-paced environment. Candidates with experience in cabinetry, kitchen & bath products, building materials, or related industries are highly encouraged to apply.
Key Responsibilities
* Provide exceptional customer service by responding to customer inquiries, processing orders, and resolving concerns in a timely manner
* Answer incoming calls from customers regarding orders, pricing, and product information
* Prepare and provide sales quotes to customers
* Partner closely with outside sales representatives to support customer accounts, orders, and project needs
* Assist showroom visitors with product questions, recommendations, and order placement
* Identify opportunities to increase sales through product recommendations and complementary offerings
* Research and recommend product solutions for customer projects and field-related challenges
* Maintain accurate customer records and order information
* Ensure a high level of customer satisfaction through professional communication and follow-through
Qualifications
* Previous customer service experience in a distribution, manufacturing, building materials, or related environment preferred
* Knowledge of cabinetry, kitchen & bath products, hardware, or similar building materials is highly desirable
* Strong problem-solving and organizational skills
* Ability to manage multiple priorities in a fast-paced setting
* Self-motivated, team-oriented, and able to take initiative
* Strong communication and interpersonal skills
* Proficiency with Microsoft Office, including Excel, Word, and Outlook
* AS400 experience is a plus, but not required
* High school diploma or equivalent required; additional coursework or college education is preferred
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.