About this opportunity
Ken's Parkhill Roofing lists this Customer Service Representative opportunity in city of euclid, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Parkhill Roofing & Exteriors is seeking a Customer Service Representative (CSR) to serve as the first point of contact for our customers and a key support partner to our Sales, Production, and Operations teams.
This role is critical to the customer experience and the internal flow of information. The ideal candidate is professional, detail-oriented, comfortable with technology, and takes pride in keeping things organized and moving forward.
Primary Purpose of the Role
To serve as the first point of contact for customers, manage inbound communication, ensure leads are properly handled and scheduled, and provide high-quality administrative and communication support across departments.
Core Customer Service Responsibilities
Answer inbound phone calls, texts, and emails promptly and professionally
Schedule estimate appointments using the inspector city guide
Assign leads appropriately in Zoho CRM and log all customer interactions
Respond to new lead inquiries via Podium and the general company email inbox
Confirm upcoming appointments with homeowners
Reschedule or cancel appointments as requested by customers or internal teams
Provide friendly, informative communication throughout the customer journey
Direct complex inquiries to the appropriate team members (Sales, Project Managers, Operations)
CRM & Communication Tools
Maintain accurate and up-to-date records in Zoho CRM
Log calls, update lead statuses, and assign leads to appropriate staff
Ensure project naming conventions and notes are consistent
Manage incoming messages in Podium, responding directly or assigning to the appropriate team
Monitor and respond to the general company email inbox in a timely and professional manner
Internal Team Support
Support the Sales Team by:
Sending follow-up messages through Podium to customers who have not signed or declined when assigned
Assisting with quote reminders or scheduling follow-up calls as directed
Completing light administrative tasks related to open estimates, leads, or job status updates
Support the Production / Operations Team by:
Assisting with communication between inspectors, Project Managers, and customers as needed
Helping convert customers from the lead stage to the project stage in Zoho and other internal systems
One-Off & Leadership Support
Complete miscellaneous administrative or coordination tasks as assigned by the Brand President or VP of Operations
Assist with reporting, customer outreach, scheduling coordination, or internal communications
Serve as a flexible team support member, stepping in where needed to help fill communication or documentation gaps
Key Traits for Success
Clear, warm, and professional communicator
Highly detail-oriented with strong follow-through
Comfortable using technology and managing multiple tasks in a fast-paced environment
Reliable, accountable, and open to feedback
Team-oriented with a willingness to support across departments
Why Work at Ken’s Parkhill Roofing & Exteriors
Be part of a respected, growing company with strong leadership
Work in a collaborative, team-focused environment
Play a meaningful role in shaping the customer experience
Opportunity to grow with the company as systems and departments continue to evolve
Schedule & Compensation:
Hourly position, Monday through Friday 8am-4:30pm
Starting pay range: $26–$31 per hour, based on experience
Worksite address
city of euclid, OH, 44117, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.