About this opportunity

Emerge lists this Customer Service Representative opportunity in city of milwaukee, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Full job description

We are partnered with a rapidly growing SaaS (Software as a Service) startup with the mission of making company payroll and health benefits as simple as possible. They offer both traditional and ICHRA (Individual Choice Health Resource Allocation) options so employers can maximize benefit savings and employees can have a wide array of options when choosing their benefits packages.

The Benefits Concierge position is a client facing position where you will maintain new and existing member relationships. A successful candidate will be able to communicate with members in a professional verbal and written manner. You will collaborate with your team to successfully provide members with excellent customer service.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

REWARDS

$20/hour

Ample opportunities for overtime

Foot in the door opportunity with a rapidly scaling start-up

REQUIREMENTS

Ability to provide excellent Customer Service to members

Previous experience handling large volumes of calls and emails

Ability and desire to work in a fast-paced, rapidly growing startup environment

A desire to work in a high-performance, open, and collaborative environment

Effectively demonstrate time management and written/verbal communication skills in a team-based environment.

RESPONSIBILITIES

Manage day-to-day relationships and resolve client issues

Answering all member calls while maintaining a professional relationship

Respond quickly and accurately to system questions and issues

Follow up and return calls to members if calls are missed in a timely and effective manner

Ensure all member inquiries to completion, either by phone or by email

Expected hours: 40.0 per week

Work Location: In person

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with applicable employment laws, we provide a fair and equitable hiring process and reasonable accommodations where required. xzgxqkn We value diversity and encourage candidates from all backgrounds and experiences to apply.