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Job description
Customer Service Representative – Healthcare
Remote / Work From Home - But must be local to one of the following offices: Pittsburgh, PA;
Wilmington, DE;
Camp Hill, PA;
or Parkersburg, WV. Must reside within a 45-minute commute from the office.
We are seeking professional, empathetic, and customer-focused Customer Service Representatives to support members and healthcare providers in a high-volume call center environment.
This is a fast-paced, high-energy position ideal for someone who communicates well, enjoys helping others, and can confidently manage customer conversations while providing accurate and compassionate service.
What You'll Do
Receive inbound calls from both members and healthcare providers
Assist callers with questions regarding claims status, eligibility, benefits, and related healthcare information
Navigate multiple computer systems while actively assisting callers
Provide professional, accurate, and empathetic customer service
Effectively manage and guide conversations while maintaining a positive caller experience
Adapt quickly to changing information, procedures, and priorities
Utilize the Avaya phone system ;
training will be provided
What We're Looking For
High school diploma or GED required
Previous customer service experience required
Call center experience strongly preferred
Health insurance or healthcare call center experience is a plus
Strong computer skills and ability to navigate multiple systems
Excellent verbal communication and active listening skills
Ability to demonstrate empathy while maintaining control of the conversation
Professional, dependable, and comfortable working in a high-volume environment
Bilingual Spanish-speaking candidates are strongly encouraged to apply
Schedule
Candidates must be available to work any shift between 8:00 AM and 8:00 PM and must be open to working the 11:30 AM–8:00 PM daily shift .
Interested in a remote healthcare customer service opportunity where you can make a difference for members and providers? We'd like to hear from you.
Worksite address
city of pittsburgh, PA, 15289, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.