About this opportunity
CRG lists this Customer Service Representative opportunity in clive, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative
Our client, a leading transportation and logistics company, is seeking a Customer Service Representative to join their team! This person will be responsible for supporting global customers with daily freight and transportation solutions. This role partners with customers, business partners, and carriers to ensure service commitments are met and issues are resolved efficiently. The ideal candidate is highly organized, skilled at multitasking, and able to manage multiple priorities while delivering responsive, solutions-focused customer service.
Opportunity: 26-week contract
Schedule: Monday – Friday 8am-5pm
Location: Clive, Iowa
Payrate: $20-$24/hour
Responsibilities:
Assist customers and business partners via email with occasional telephone use
Field customer inquiries in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor open orders that require scheduled transportation
Data retrieval and entry into our TMS for missing shipment statuses
Process changes or cancellations to delivery orders
Qualifications:
1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
Experience with Microsoft Office (Word, Excel, & Outlook)
High school diploma or equivalent
Knowledge or experience within either Transportation or Warehousing Industries preferred
Strong customer service skills with the drive to resolve issues
Category Code: JN003
#LI-BL1
#LI-Onsite
SeniorityLevel: Associate
Worksite address
clive, IA, 50325, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.