About this opportunity
Emerson Hospital lists this Customer Service Representative opportunity in concord, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative
Schedule: Per Diem
Pay Range: $18.00 - $24.00 / Hourly
Shift: Variable Shifts
Hours: 6am-2:30pm, 7am-3:30pm, 9:30am-6:00pm, 10am-6:30pm
About this role
Job Summary
Join our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support.
Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets.
This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care.
Key Responsibilities
Respond promptly and professionally to patient inquiries and requests
Assist patients with meal selections based on prescribed dietary requirements
Support patients on a variety of specialized diets
Provide exceptional customer service while maintaining patient satisfaction
Accurately document and communicate patient information
Maintain confidentiality in accordance with healthcare privacy standards
Collaborate with dietary and healthcare teams to ensure quality patient service
Utilize hospital systems, including Meditech, to support daily operations
Minimum Qualifications
Education
High school diploma or equivalent preferred
Associate's or bachelor's degree preferred
Experience
Minimum of 1 year of office, clerical, customer service, or healthcare administrative experience desired
Prior hospital, medical office, dietary services, or healthcare experience preferred
Professional telephone and communication skills desired
Licensure and/or Certification
None required
Required Skills & Qualifications
Working knowledge of the Meditech system preferred
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Ability to read, write, and communicate effectively in English
Strong computer and data entry skills
Ability to maintain confidential information
Ability to multitask in a fast-paced healthcare environment
Passion for helping patients and supporting quality care
Why Join Us?
Opportunity to make a meaningful impact on patient experience
Collaborative and supportive healthcare team environment
Valuable experience in healthcare customer service and nutrition support
Growth opportunities within healthcare operations and patient services
To apply, please visit: jobs/customer-service-representative-34980/
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.