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Job description
Company Description
Wynwood Dog Food Co. has grown from humble beginnings into a leading provider of fresh, veterinarian-formulated therapeutic diets trusted by veterinary professionals nationwide. As innovators in the pet nutrition industry, we are committed to improving pet health through science-backed, fresh food solutions. We offer opportunities for professional growth and the chance to make a meaningful impact on the future of pet health.
About the Role
Wynwood Dog Food Co. is seeking a compassionate, detail-oriented Customer Service Representative to assist customers with orders, deliveries, subscriptions, product questions, and issue resolution through phone and email.
This role requires strong communication, problem-solving, accurate documentation, and consistent follow-through. The ideal candidate will approach every interaction with patience, empathy, and professionalism, particularly when assisting customers caring for dogs with serious or chronic health conditions.
Responsibilities & Key Functions
Respond to inbound calls and emails with professionalism, accuracy, and empathy
Assist customers with orders, subscriptions, deliveries, account updates, and product questions
Make outbound calls and provide follow-up as needed
Resolve shipping and order issues, including delays, damages, refunds, replacements, and cancellations
Develop strong product knowledge to clearly explain products, policies, feeding information, and storage guidelines
Document customer interactions and maintain accurate account records
Escalate medical, nutritional, food-safety, and product-quality concerns appropriately
Collaborate with internal teams to ensure timely resolution and a positive customer experience
Support additional customer service and administrative responsibilities as needed
Qualifications
Previous customer service experience required;
pet, veterinary, food, retail, or e-commerce experience is a plus
Strong written and verbal communication skills with professional phone and email etiquette
Patient, empathetic, and calm when handling difficult customer concerns
Organized, detail-oriented, and able to manage multiple priorities
Proactive problem-solver who works independently and takes ownership
Comfortable using phone, email, e-commerce, and customer support systems;
Shopify and Aircall experience is a plus
Collaborative, dependable, and passionate about dogs and pet health
Position Details
Job Type: Full-time
Schedule: Monday through Friday, 9:00 a.M. to 5:00 p.M., with occasional weekend availability based on business needs.
Work Location: In person at 7291 SW 57th Avenue, South Miami, FL 33143, with the potential for remote work in the future based on business needs.
Additional Information
Fast-paced, collaborative work environment
Regular communication with customers caring for dogs with serious or chronic health conditions
Exposure to dogs
This position involves extended periods of computer and telephone use
Benefits
Employee discount
Opportunities for professional development and growth within the company
Worksite address
coral gables, FL, 33114, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.