About this opportunity
RXO, Inc. lists this Customer Service Representative (Dental/Medical) opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.The role may also be eligible for bonus or commission pay. As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
Support Sales with managing the branch’s key accounts
Schedule pickup and delivery appointments with warehouses and customers
Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
Handle any issues that arise on shipments and share information and updates with the customer
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
1 year of sales or customer service experience
~1 year of related experience and/or training, and a general understanding of the transportation industry
~ Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
~401(k) retirement plan with up to 5% company match
~ Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
~ Employee Assistance Program (EAP)
~ Tuition reimbursement, adoption assistance
~ Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
~ Health Reimbursement Arrangement
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.