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Job description
JOB DESCRIPTION
JOB TITLE: Customer Service Representative
SALARY: $38,000 to $41,000, DOE
SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service.
DUTIES AND RESPONSIBILITIES:
Answers contract holder inquiries via phone and/ or email
Makes clear detailed notes in system concerning contract holder inquiries
Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters
QUALIFICATIONS:
One to two years related customer service experience
Ability to understand and follow written and verbal instructions
Worksite address
dublin, OH, 43016, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.