About this opportunity
Innospec Inc. lists this Customer Service Representative opportunity in englewood, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Customer Service Representative serves as a key point of contact for customers, supporting order management, account coordination, and timely issue resolution. This role is responsible for processing purchase orders, maintaining accurate customer information, and coordinating shipments.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Essential Functions
Serve as a primary customer contact by answering calls, directing inquiries, providing timely support, and maintaining proactive communication on order status, delivery updates, delays, and service needs
Receive, verify, and enter customer purchase orders into the ERP system while managing end-to-end order processing from entry through fulfillment for domestic and international customers
Create and manage purchase orders for blind and direct shipments and coordinate freight needs including air, hot-shot, export, bulk, and packaged shipments
Coordinate transportation for hazardous and non-hazardous products with approved carriers, including tendering shipments and supporting timely delivery
Coordinate product availability, demand planning, collection, and dispatch readiness with supply chain, planning, manufacturing, warehouse, freight, and logistics teams
Monitor customer inventory levels, support replenishment planning, maintain safety stock awareness, and plan timely, cost-effective deliveries for the company and customers
Maintain accurate customer, account, contact, inventory, and order information in the ERP system and prepare inventory or status reports as needed
Onboard and set up new customer accounts in the ERP system
Resolve customer issues, operational incidents, non-conformances, and complaints promptly and professionally while following company processes
Collaborate with sales, technical, finance, logistics, and operations teams to support customer satisfaction, chemical compatibility inquiries, billing matters, and business escalations
Prepare and issue required customer documentation, including COA, SDS, PDS, and related documents
Provide secondary 24/7 support coverage for designated customer accounts, including a minimum five-week annual coverage requirement
Role Requirements
Excellent verbal and written communication skills
Strong attention to detail, problem-solving, and decision-making skills
Proficiency with ERP systems, Microsoft Office, CRM tools, and related technology
Strong organization, time management, and follow-through skills
Ability to manage multiple priorities in a fast-paced, customer-focused environment
Ability to collaborate cross-functionally with internal teams
Availability to provide after-hours support as required
Environmental Restrictions
Ability to perform essential job duties in both indoor and outdoor environments, including offices, facilities, and external job sites.
Regular exposure to varying weather conditions, noise, dust, moving equipment, and uneven terrain.
Physical requirements may include sitting, standing, walking, lifting, carrying, bending, reaching, and operating tools or equipment as necessary to perform job responsibilities.
Regular attendance and adherence to company safety policies are required.
In accordance with the Americans with Disabilities Act and applicable state laws, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Fraud Alert
We have been made aware of communications being sent from email addresses using the domain . These communications are not associated with Innospec. Individuals may have been contacted directly or may have interacted with communications using this domain. If you receive a communication from this domain, we recommend that you do not provide personal, financial or other sensitive information. If you receive a message claiming to be from Innospec and are unsure of its authenticity, please exercise caution and verify the communication through the contact details available on our official website. xhqgsiq If you believe you have received a suspicious communication, please report it to your email provider and contact Innospec directly.
Worksite address
englewood, CO, 80151, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.