About this opportunity
Employee Benefits Corporation lists this Customer Service Representative I opportunity in middleton, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
Employee Benefits Corporation is hiring for a Customer Service Representative I . The Customer Service Representative I is responsible for interacting with customers via telephone or email to address inquiries and resolve concerns regarding Employee Benefits Corporation's products and services. This position has frequent customer contact and interacts across multiple departments on a daily basis.
Location
You can work from our Middleton, WI office, from your home office anywhere in Wisconsin, or a mix of both (hybrid) depending on what works best.
Who We Are
Employee Benefits Corporation (EBC) is a trusted, national third-party administrator with decades of experience delivering consumer-driven benefit solutions. We combine deep industry expertise and exemplary service with a bold vision for the future-where technology is thoughtfully applied to enable an intuitive user experience and elevate how consumers engage with their benefits.
What You'll Do
Manage a high volume of calls in a timely and effective manner
Address customer inquiries in a positive, professional manner
Establish rapport and trust with all customers, ensuring a high quality and meaningful experience is delivered with every interaction
Communicate clearly and accurately with customers both verbally and in writing
Obtain information from multiple systems and relay to customers in a seamless manner
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Maintain and proactively manage CRM database, documenting each customer interaction and action in a timely manner
Respond to inquiries and tasks from other departments
What You Bring
High School diploma or equivalent
2 years customer service experience
Ability to remain calm when dealing with challenging customers
Excellent listening, verbal and written communication skills
Strong attention to detail
Ability to articulate relevant information in an organized and concise manner
Demonstrated experience de-escalating customer issues
Enthusiasm for working in a fast-paced, structured environment
Strong ability to multi-task
Strong critical thinking skills to help manage difficult situations
Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
Basic working knowledge of Microsoft Word and Outlook
Ideally, You May Also Have
Associate degree in Business or related field
Previous experience in a high volume call center
Demonstrated ability to guide customers through troubleshooting and navigating various company systems and the mobile application
Experience providing customer service for a variety of products in the financial services or healthcare industry
Why EBC
A welcoming, collaborative team culture where every voice matters
Competitive pay and comprehensive benefits, including employee ownership
A culture built on clarity, empathy, and continuous improvement
Continuous learning and career development to help you grow as we invest in future-ready solutions and seamless user experiences
Flexible work options designed to support a healthy work-life balance
How to Apply
Ready to make an impact? Apply now. We're excited to meet you.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.